Terms of service

Last updated: 1 March 2023

Welcome to Before Hello! We generate business opportunities and prospects for companies from all over the world by helping them build a targeted network of contacts. Based on the principles of trust, quality, and responsibility, our company strives to deliver a winning strategy in the B2B sector for every client using a personal approach. 

These Terms of Service (“Terms”) are a binding legal agreement and govern the relationship between Ivanets Oleksandr Ihorovych (“Company”, “we”, “our”, “Before Hello”), an individual entrepreneur, duly registered in Ukraine and holding the identification number 3352201456 and you (“you”, “your”, “Customer”) in regard to usage and access to our Website and Services. 

1. Definitions 

Customer shall mean a legal entity or an individual entrepreneur that uses our Services. 

Lead shall mean a potential customer (sales contact), who represents an organization or is a senior-level employee that has relevant authority, that expresses an interest in your services. 

Payment System shall mean a third-party funds transfer system that provides the ability to make payments. 

Services shall mean the Before Hello services as described on the Website. 

Website shall mean our website at https://beforehello.com and its subdomains through which you may inform yourself on Before Hello Services and order them on the terms hereof. 

Wherever used in these Terms, “you”, “your” or similar terms shall mean the person or legal entity whether visiting our Website or using our Services. 

2. General 

2.1. Eligibility 

In order to use our Services, you represent and warrant that you are over 18 years of age and have the right, authority, and capacity to enter into these Terms and to abide by all of the terms and conditions hereof. 

If you use the Services on behalf of a legal entity, you represent and warrant that you have the right and authority to enter into these Terms on that entity’s behalf and bind it to these Terms. 

2.2. Changes to and revisions of the Terms 

In order to improve the quality of the provided Services and to comply with the applicable legal requirements, we may update, modify, amend or replace these Terms by posting a revised version on the Website, at any time and at our sole discretion. The new version of the Terms comes into force from the moment it is posted on the Website unless otherwise determined by the new version of the Terms.

Unless the amendments are of minor nature without having a material effect on your and/or our obligations, we will make reasonable efforts to inform you in advance of any material changes, but it is your responsibility to review the Terms from time to time and keep yourself updated. Continued use of our Services after changes come into force shall constitute your acknowledgement and agreement to be bound by the revised Terms. 

3. Our Services 

3.1. Description of the Services 

Before Hello provides you with the Services for gaining interest of potential customers for the sake of increasing your future sales by building a list of promising sales leads based on the targeting criteria and information you provide, contacting them on your behalf and scheduling online appointments for you as provided hereunder. The full and detailed list of our Services is presented on the Website. Note that our Services are designed and intended solely to those organizations who in their turn provide business-to-business (B2B) services. 

3.2. Reservations with regards to the Services 

Please note that we may, at our discretion, amend the list or scope of the Services, as well as discontinue, or temporarily suspend the Services, modify, adapt, improve, or enhance the Services at any time without prior notice. Any such updates or changes will be deemed part of the Services and subject to these Terms, but will not affect the Services ordered theretofore. 

Since the provision of our services implies communication with your potential clients, we strive to make the process as efficient and transparent as possible. By using our Services, you give us the authorization to: 

– in accordance with the information that you may provide and the conditions agreed with you, contact the Leads on your behalf; 

– as may be agreed with you, create and use accounts and other methods of communication necessary to communicate with the Leads. You may have access to such accounts created; 

– use the information and materials (such as commercial offers, presentations, case studies etc.) that you may provide us with for the purpose of the effective communication with the Leads; 

Disclaimer: We do not use any information or materials obtained from you for or during the provision of the Services in our commercial interests. We retain such information and materials only for the period when we provide our Services to you. 

– schedule appointments on your calendar according to your availability and other information that you may provide. 

For the purpose of scheduling appointments, you agree to provide us with access to your calendar in part or in full, as may be necessary. Please, make sure that your calendar is correctly set and updated. We shall be in no way responsible for any overlaps in your schedule, as well as for your absence or inability to appear at an appointment, unless the relevant information and data is at our disposal. 

Upon termination of the provision of the Services, we delete any accounts and other means/tools that may have been used as provided herein, or cease to enjoy the abovementioned authorization and transfer any appropriate rights and access to you, according to your choice. Following such

cession and transfer, you become solely responsible for the management of such accounts or other means/tools as well as for any payments as may be necessary or required. 

Please be aware that you are fully and solely responsible for conducting the meetings that Before Hello schedules. We cannot and do not provide any warranties with regards to the outcome of the appointed meetings, or the Lead(s) further decision to proceed. However, we do aim that you receive the most effective experience; this is why we only consider the appointment successful if the relevant Lead attends it. Thus, if the Lead does not show up as scheduled, we will not consider it as a successful appointment with regards to the Services ordered. 

4. Order and Payment 

4.1. Cost of the Services 

Our Services are provided on a prepaid basis. This means the Services are available after you pay the corresponding fee for the Services you want to use and as long as you comply with these Terms. You may find information regarding the prices for our Services on the Website. 

If you have previously ordered our Services and would like to order the Services in the scope that exceeds the package offerings available on the Website, you may request a personalized offer by contacting us by email. 

We expressly reserve the right to change the cost and terms of the Services at any moment and at our discretion. Any such updates or changes will not affect the Services ordered theretofore. 

4.2. Order of the Services 

If you want to order the Services, please book a call with us or contact us via other relevant methods as presented on the Website. We will discuss your business, your goals and pain points as well as suggest the appropriate scope of the Services. The process of ordering our Services may include other steps and actions as may be agreed on a call or otherwise. Please, be aware that the Services are deemed ordered upon the successful payment transaction. 

By ordering the Services you agree to the following: 

a. Before Hello may decline your order of the Services at any time in cases when we are unable to provide you with such Services in a duly and timely manner due to circumstances beyond our control. 

b. The information on the Website implying the availability of the Services should not be deemed as an official statement of Before Hello. 

c. You may not withdraw your order of the Services and receive a refund after the successful payment for the Services. 

d. You may alter your order of the Services (e.g., amend the targeting criteria), including any questionnaires and other documents that we may ask you to provide us with, only if Before Hello has not started the provision of the Services ordered. Once we start the provision of the Services under the relevant order, you may only choose the option to make another order subject to a separate payment. 

4.3. Time delays 

If Before Hello does not manage to provide you with the full scope of the Services in accordance to your order of the Services within ninety (90) days after the start the provision of the Services,

you may agree to extend the timeframe of the provision of our Services or request a refund for the part of the Services that has not been provided within the aforementioned time period, 

4.4. Refunds 

In order to request a refund, you need to contact our support team at contact@beforehello.com. Refunds will be made by the same payment method that you used to pay for the Services and within thirty (30) days following the approval of your refund request. 

Change of circumstances, change of a decision, inefficiency of services (as seen by the Customer), unwillingness to continue cooperation with regards to Before Hello and our Services, as well as detection of inaccuracies and errors in the Services are not acceptable grounds for a refund. 

4.5. Payment Order 

You shall pay for the Services using the Payment System. You may proceed with the payment with a credit card or other options provided by the Payment System when you select the payment option. 

The cost of the Services is indicated in the United States Dollars. However, you may proceed with the payment for the Services in other currency in accordance with the terms and conditions of the respective Payment System. In the case of payment in a currency other than the United States Dollars, conditions for currency conversion and cost recalculation are determined by the terms and conditions of the respective Payment System. 

Any payment under these Terms shall be deemed to have been made from the moment it is credited in full to our bank account. 

While using the Payment System, you shall be guided by the internal documents and terms of use of such payment system. We are not and shall not be responsible for your use of any payment system, its terms and conditions, possible commissions or double conversions of the payment system or/and the bank. 

5. Your use of our Services 

You agree to use the Website and Services in compliance with these Terms and applicable local, national, international laws and regulations. We are not and shall not be held responsible for your use of the Services in a way that violates the law. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of the Services. 

You agree to comply with data protection laws within any applicable jurisdiction when using our Services. 

You are only allowed to use the Services solely for your internal business purposes. 

By using the Website and/or Services, you agree not to (nor attempt to, nor allow any third party to): 

a. reverse engineer, modify, copy, decipher, decompile any part of the Website, Services or otherwise attempt to deconstruct, derive source code or other trade secrets from or about the Website or any part of the Services or technologies used to provide our Services; 

b. use the Services in order to develop, or create, or permit others to develop or create, a product or service similar or competitive to the Services;

c. engage in any activities related to the Services that violate or circumvent any applicable law, statute, regulation, bylaw, internal company policy or breach these Terms or any other agreement or policy you have with us; 

d. falsely state or otherwise represent an affiliation with a person or entity; 

e. take any action that causes an unreasonable or disproportionately high load on the technical infrastructure of the Website, including without limitation denial of service attacks, “spam” or any other such unsolicited overload technique; 

f. use the Before Hello Services in any manner which may cause damage to Before Hello; 

g. make unauthorized use of the Website, including, in particular, use of any information contained on the Website; commit unauthorized use of the Website and/or Services including but not limited to misuse of any information posted on the Website; 

h. use the Before Hello Services to provide services to the third parties, or otherwise commercially exploit the Services; 

i. use the Website and/or Services in a manner that: violates the Before Hello intellectual property rights or any other rights and anyone else’s rights; or is unlawful, harmful, fraudulent, deceptive. 

We reserve the right to suspend the provision of the Services without prior notice, if we, at our sole discretion, believe that you have engaged in any of the actions stated above or any fraudulent or abusive use, or misuse, of the Website and Services. 

The unauthorized or illegal use of the Services or any other breach of the Terms will be investigated and appropriate legal action, including, in particular, civil, criminal or other legal proceedings, may be applied to you. 

We use reasonable efforts to provide our Website and Services on a permanent basis and without interruptions, but we expressly disclaim any liability with regard to possible unavailability of the Website or delays in our Services caused by any issues with servers, networks, telecommunication lines and connections; hardware (including your own device) failure; software failure (e.g. bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of screening programs, unreadable codes); overload of system capacities; governmental or regulatory restrictions, court decisions or other external intervention; damage caused by natural disasters, wars, insurrection, riots, civil commotion, accident; or any other cause (whether similar or dissimilar to any of the foregoing) whatsoever beyond our control. 

6. Intellectual Property 

Use of the Website and Services does not give you any ownership of, or any other intellectual property interest in any part of the Website, Services, or any content. 

Before Hello and its products, related graphics, trademarks, logos, information, design, text, page content, visual interfaces, interactive features, button icons, scripts, compilations, source and object code and other matters to the Website and Services, as well as service names included in or made available through the Website and/or Services (“Before Hello IP”) are owned and controlled by us or one of our affiliates or are licensed to us and protected under applicable laws of Ukraine and international copyright, trademark, trade dress, patent, and other intellectual property rights laws and regulations to the fullest extent possible. The copying, redistribution,

use or publication by you of any part of the Before Hello IP, unless expressly permitted in these Terms, is prohibited. 

We do not grant or assign to you any license, right, title, or interest in or to the Website and Services or any associated intellectual property rights. Nevertheless, you are entitled to use the deliverables we provide you with (e.g. contact points, accounts created for the sole purpose of the Services provision etc.) as the result of our Services at your discretion. 

We welcome your comments, suggestions or other feedback (“Feedback”) about how to improve the Website and Services. By submitting the Feedback in any manner to us, you grant us the unlimited right, at our discretion, to use, disclose and otherwise exploit the Feedback, in whole or in part, without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you. 

Since you authorize us to contact the Leads on your behalf and conduct other actions as specified in these Terms above, you agree that any of your brand attributes, such as trade names, trademarks, service marks, logos, domain names, and other distinctive brand features may be lawfully used by us in your interests in the aforementioned capacity for the purpose and within the period of providing you with our Services. 

7. Warranty Disclaimers 

WE PROVIDE THE SERVICES ON AN “AS AVAILABLE” BASIS. WE MAKE NO COMMITMENTS OR WARRANTIES ABOUT THE CORRESPONDENCE OF THE SERVICES TO YOUR EXPECTATIONS. 

WE MAY NOT IN ANY WAY BECOME A PARTY TO THE RELATIONS AS BETWEEN THE CUSTOMER AND THE LEADS AND SHALL NOT BE RESPONSIBLE FOR ANY COMMUNICATIONS AND INTERACTIONS THAT MAY HAPPEN WITHOUT OUR DIRECT PARTICIPATION. 

WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF THE QUALITY OF THE SERVICES, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. 

WE SHALL NOT BE RESPONSIBLE FOR ANY PROBLEMS WITH THE WEBSITE, THE SERVICES, THIRD-PARTY SERVICES AND ANY PAYMENT SYSTEM, INCLUDING WITHOUT LIMITATION SYSTEM ERRORS AND OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTING, COMPLETION OR SETTLEMENT OF PAYMENT TRANSACTIONS. 

SINCE THE DATA USED FOR THE PROVISION OF THE SERVICES IS COLLECTED FROM OPEN SOURCES WHICH WE DO NOT CONTROL, WE CANNOT GIVE ANY WARRANTIES THEREON AND SHALL NOT BE IN ANY WAY RESPONSIBLE FOR ITS ACCURACY, CORRECTNESS OR SUFFICIENCY. 

8. Limitation of Liability 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE WHATSOEVER FOR YOUR USE OF THE WEBSITE AND SERVICES. YOU UNDERSTAND AND AGREE THAT WE ARE NOT AND SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL OR OTHER LOSS OR DAMAGES, AS WELL AS LOSS OF PROFITS, LOSS OF BUSINESS, LITIGATION COSTS OR ANY OTHER LOSSES ARISING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE WEBSITE AND SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF WE KNOW OR HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGE OR LOSS. WE ARE NOT LIABLE FOR ANY THIRD

PARTY’S CLAIMS OF ANY NATURE. NONE OF THE SERVICES WOULD BE PROVIDED WITHOUT SUCH LIMITATIONS. 

NO INFORMATION YOU OBTAIN FROM US OR THROUGH OUR WEBSITE SHALL CREATE ANY WARRANTY OR REPRESENTATION NOT EXPRESSLY STATED IN THESE TERMS. WE HAVE NO LIABILITY FOR ANY FAILURE OR DELAY RESULTING FROM ANY REASON BEYOND OUR REASONABLE CONTROL. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU IN CONNECTION WITH THE USE OF THE WEBSITE AND SERVICES EXCEED THE AMOUNT OF THE COST OF THE SERVICES PROVIDED IN ACCORDANCE TO YOUR ORDER. THIS LIMITATION IS CUMULATIVE AND DOES NOT DEPEND ON THE NUMBER OF CLAIMS. 

WE ARE NOT AND SHALL NOT BE RESPONSIBLE FOR: 

A. YOUR INABILITY TO USE THE SERVICES AS A RESULT OF CHANGES TO THESE TERMS; B. THE CONTENT YOU MAY COME ACROSS ON THE WEBSITE; 

C. YOUR USE OF THE RESULTS OF THE SERVICES AND ANY DAMAGES, LOSSES OR ADDITIONAL COSTS INCURRED BY YOU OR ANY THIRD PARTIES RELATED HERETO. 

YOU UNDERSTAND AND AGREE THAT THE WEBSITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES THAT WE DO NOT OWN OR CONTROL. YOU ACCESS THESE THIRD-PARTY SERVICES AT YOUR OWN RISK. WHILE USING THESE THIRD-PARTY SERVICES YOU ARE SOLELY RESPONSIBLE FOR FAMILIARIZING YOURSELF WITH THE TERMS AND CONDITIONS OF SUCH THIRD-PARTY SERVICES. WE ARE NOT A PARTY TO SUCH AGREEMENTS AND THEY ARE SOLELY BETWEEN YOU AND THE THIRD PARTY. 

LIMITATIONS OF LIABILITY DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. 

9. Disputes Resolution 

9.1. Disputes with Before Hello 

If a dispute arises between you and us, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. In the event of a dispute, we encourage you first to contact us via means of communication available on the Website to try resolving your problem directly with us. 

Any dispute or claim relating in any way to your use of Services, or otherwise arising out of or relating to these Terms that cannot be resolved directly between you and us shall be resolved by the respective court of Ukraine. 

9.2. Restrictions 

You and Before Hello agree that any litigation shall be limited to the dispute between Before Hello and you individually. To the fullest extent permitted by law: (i) no litigation shall be joined with any other litigation; (ii) there is no right or authority for any dispute to be resolved on a class-action basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

You and Before Hello agree that the following disputes are not subject to the above provisions concerning informal negotiations and mandatory litigation: (i) any disputes seeking to enforce or protect, or concerning the validity of, any of your or our intellectual property rights; and (ii) any claim for injunctive relief. 

10. Miscellaneous Provisions 

10.1. Entire Agreement and Severability 

These Terms supersede and replace all prior terms, agreements, discussions and proposals regarding the Services and constitute the entire agreement between you and us with respect to access and use of the Services, unless otherwise expressly stated in these Terms. 

Failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision. If any part of these Terms is found to be unenforceable, then that part will not affect the enforceability of the remaining parts of the Terms, which will remain in full force and effect. 

10.2. Assignment 

You may not assign or transfer these Terms and any associated rights or obligations, or remedy hereunder without our prior consent. We may freely assign these Terms or subcontract our obligations without restriction. 

10.3. Applicable Law 

All matters relating to the Services or these Terms, shall be governed by the applicable laws of Ukraine, without regard to its conflict of law provisions. 

10.4. Indemnification 

You use the Services at your own risk and for your sole responsibility. You agree to fully indemnify, defend and hold us and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees harmless from any claim, demand or liability, including reasonable attorneys’ fees, related to your use of the Website and Services or any violation of these Terms or applicable law. 

10.5. Privacy 

Please review our Privacy Policy which describes our privacy practices. 

11. Term and Termination 

These Terms will remain in full force and effect as long as you continue to use the Website and Services. 

We reserve the right to suspend or terminate the provision of the Services at any time with the prior notice of cause, in the case we determine that you violate or fail to comply with these Terms or applicable law, without any liability and without provision of any compensation to you in this regard. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers and limitations of liability. 

12. Contact Us 

Do you have any questions concerning these Terms? Please contact us via our email address at contact@beforehello.com